What we said

“From an operational standpoint, the achievements notched up by Pamela Tseng and her team over the last 12 months or so are what many of its less ambitious competitors would only seek to accomplish over multiple years,” said Daniel Shane, editor of Asian Private Banker.

“Among those achievements are the roll-out of an ambitious unified platform across Singapore and Hong Kong to house products and digital capabilities, ensuring clients can move seamlessly between segments across the wealth continuum – from priority to priority private to private banking. Additional successful roll-outs that the COO office has facilitated include a plethora of new digital capabilities and myWealth Advisor, a capability for the affluent segment in Singapore and Hong Kong that enables closer monitoring of client portfolios – a big saver of precious time and resources for Standard Chartered RMs.

“Other efforts of Tseng and her team are showing tangible results for Standard Chartered. One of the most evident ways is seen in account opening times in both Hong Kong and Singapore, which have been streamlined significantly given operational improvements to onboarding processes in recent years. Given the epic dislocations seen in the private banking industry at the start of 2023 with the demise of Credit Suisse, igniting a race among industry players to capture suddenly available NNA, being able to promptly – and of course compliantly – open new accounts for clients has become a crucial source of differentiation.

“For all of these achievements and more, Asian Private Banker is truly honoured to present Pamela Tseng with the prestigious award of COO of the Year at the Awards for Distinction 2023.”