Awards for Distinction 2022 – Best Private Bank – Digital Innovation and Services

Best Private Bank Digital Innovation and Services

 

HSBC Global Private Banking

Best Private Bank – Digital Innovation and Services

John Plester

regional head of Transformation & Innovation, Asia Pacific

Digitisation is at the heart of our strategy. We are committed to making it easier for clients to bank with us through creating an ecosystem of integrated digital tools and solutions that is based on their unique needs and insights, and that can be used on demand — wherever, whenever — to meet their international needs.

This award is testament to our undertaking of putting clients at the forefront of everything we do, and we will keep investing in and delivering innovative and industry-leading solutions covering the end-to-end client journey, while combining the expertise of our bankers with best-in-class technology solutions.

What was behind the judges’ decision?

  • In 2022, HSBC Global Private Banking built upon its already stellar work in developing its digital offering in the previous year. Enhancements included the enabling of e-signature for existing clients, the delivery of personalised investment advice through GPB Chat, a client messaging platform that integrates with WhatsApp and WeChat
  • During the period under consideration, HSBC Global Private Banking markedly expanded upon the mobile capabilities it launched in 2021. For example, the bank added trading in structured products such as fixed-coupon and equity-linked notes, and included the capability for clients to structure their own products, in a first for a private bank in Asia
  • In addition to mobile trading of more than 2,900 funds from over 40 fund houses, HSBC Global Private Banking in November 2022 enabled subscription, redemption and top-up of discretionary mandates through mobile platforms
  • HSBC Global Private Banking substantially enhanced its digital client proposition with the launch of its Prism advisory services, backed by BlackRock’s Aladdin Wealth technology. The system empowers RMs to provide higher quality, more timely investment advice to clients by monitoring more than 3,000 risk factors daily

What we said

HSBC Global Private Banking has placed technological innovation at the heart of its strategy in Asia, committing to invest over US$100 million in its digital platforms. This strategy is clearly bearing fruit, with the results seen in a more seamless customer journey, enhanced product capabilities and considerably enhanced service levels, said Daniel Shane, editor of Asian Private Banker. We are proud to once again give HSBC Global Private Banking the prize of Best Private Bank – Digital Innovation and Services at the 12th Awards for Distinction, the region’s premier private banking awards programme.

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