Vincent Chui, head of Asia wealth management, Morgan Stanley shares his views with Asian Private Banker in ‘The Final Word’, a year in review by the region’s private banking leaders as they share their thoughts and opinions on key issues around industry trends, business performance, investments, regulations, and technology.

Industry Trends | What is the single biggest challenge and the single biggest growth opportunity for your business today?

The single biggest challenge is recruiting and retaining young Mainland Chinese talent to cover the next generation of Mainland Chinese clients. The single biggest growth opportunity is helping clients revisit and, where necessary, restructure their wealth in view of global, regional, and local geopolitical dynamics.

Business Performance | Productivity and efficiency matter more than ever in this environment. Over the past year, what key steps have you taken to improve both the productivity and efficiency of the business and, to date, what has been the impact?

Our focus has been to minimise management layers, avoid silos and duplicated work among support functions, and co-opt functional heads into management committees and sales presentations so both front line and infrastructure managers are on the same page.

Investments | What are the key investment themes that your private banking will focus on in 2020?

How to navigate risk and reward in a zero-interest rate and low corporate earnings growth environment.

Regulations | How has your private bank responded to regulators’ increased emphasis on building proper banking culture?

Set the tone from the top, repeat the message relentlessly, highlight great culture examples, and track and monitor each individual’s culture and risk scores.

Meet 2019’s industry leaders in the full round up of of Asian Private Banker‘s The Final Word 2019.